Once your order has shipped an email with your tracking number should have been sent. If you did not receive your tracking number please check your spam filter settings. In order to recover your tracking number manually, click "My Account" in the upper right of your window when logging onto
www.PrimaryArms.com and then click "Review Orders/Track Packages", then select the applicable order and click the "View or Change Order" button
We will be happy to exchange the sight if it is defective, but what you are describing is a common first impression. Aimpoint and EOTech even address this in the FAQ's on their website - links to their FAQs are below.
Mount the sight on your rifle and take it shooting. Turn the brightness up only bright enough to see the reticle (this will vary based on the light level of your environment). Look straight through the sight with both eyes open and focus on the target, not the reticle. Have fun. Call us if you have any further questions.