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Find quick answers to your questions below...

Here are answers to some of the more popular questions asked:

Q: How much will it cost to ship my order?

We are located in Texas. To calculate shipping charges, go to the website and enter your order. Before finishing checkout/paying, our system will show you various shipping options and associated shipping charges.

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Q: Where is my tracking number?

Once your order has shipped an email with your tracking number is sent to the email address associated with the order. If you did not receive your tracking number please check your spam filter settings. In order to recover your tracking number manually, click "My Account" in the upper right of your window when logging onto www.PrimaryArms.com and then click "Review Orders/Track Packages," then select the applicable order and click the "View or Change Order" button.

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Q: My red-dot sight is blurry

We will be happy to exchange the sight if it is defective, but what you are describing is a common first impression. It's so common that even Aimpoint and EOTech address the topic in the FAQ's on their website - links to their FAQs are below.

Mount the sight on your rifle and take it shooting. Turn the brightness up only bright enough to see the reticle (this will vary based on the light level of your environment). Look straight through the sight with both eyes open and focus on the target, not the reticle. Have fun. Call us if you have any further questions.


Aimpoint FAQs

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Q: What is Co-witness?

Co-witness is explained in this link: Co-witness Explained

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Q: My Micro Dot has a canted lens, is that normal?

Yes, this is by design and is required to reflect the emitter light back to the user in the form of the aiming dot.

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ACSS Reticle info

Additional FAQs
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
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My Account
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I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
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International Shipping
Do you ship to my country?
Privacy Policy
Pricing and Billing
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I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
Apply to be part of the Primary Arms Dealer Network
How do I contact you?
Product FAQs
ACSS Reticle Detailed Info