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Store Rating: 6.44 out of 10

Total reviews: 26723

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07/08/2020

Customer Service Supervisor Darrell G just took 20 minutes out of his crazy day

"Customer Service Supervisor Darrell G just took 20 minutes out of his crazy day (highest demand ever) to call me back about an email from the day before requesting help with a problem/error on an o..."
07/07/2020

Processing and Shipping

"I have made two orders during this virus thing and have received both orders in record time. Both were processed, shipped and received from Texas to Tennessee in in four days. That is REAL custome..."
07/06/2020

The best company I have EVER worked with.

"I purchased a product that I unfortunately did not do homework on , not only did they make the return effortless but also answered every question that I should've been doing the research on . Every..."
07/04/2020

5 stars

"I?ve been ordering from them a lot and did not know they where out of Houston. Product always arrive on time and well packaged. One of my favorite websites for all my gun needs. "
06/30/2020

worst customer service ever.... Then the Best customer service ever

"I made a order with this company that required a FFL transfer. I followed the instructions and gave them the information they required. In a effort to insure that my order would ship with no issues..."
06/29/2020

Outstanding Service!

"During the COVID-19 pandemic, when all of the other big online companies where having major issues with product availability, slow shipping response, and customer service problems, Primary Arms had..."
06/29/2020

New builder

"As a new build ever thing i oreder was exactly what I ordered excellent parts very excellent shipping good quality upper. Thank you primary arms"
06/24/2020

PA Comes Thru As Usual

"Never had a bad experience shopping thru Primary Arms. Every order has been easy to place, shipped out promptly and arrived in time in great condition. They have good prices, comparable to anywhe..."
06/24/2020

Perfect customer service

"Darrell answered my questions very nicely and the item was sent as said. Could not have been any better."
06/08/2020

Fast shipping

"Placed my order on a Sunday night and they sent a shipping notice Monday morning. Definitely will be back for more. "