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CONTACT US


Over the last few months, our industry has seen a meteoric rise in customer interest and firearms purchases. Current events make a convincing case for personal protection, and as Americans look to defend themselves, we are adding and training new staff to help meet this growing demand. While we must apologize for current delays, we appreciate your patience and thank you for your continued support.

1) Email Responses – Our team is working around the clock to answer email inquiries. Currently, most emails receive a response within 4 business days. This is the BEST way to reach us right now.

NOTICE: Emails receive responses in order of date sent. Please wait at least 5 days before following-up on a request. This guarantees that you’ll receive the fastest possible service by eliminating duplicate requests, which lead to slower overall processing.

2) Our Phones are Offline – Because our team is working outside the office, we have temporarily suspended our phone lines. We ask that you send an email to info@primaryarms.com, one of our dedicated representatives will reply to your email within 4 business days.

3) Shipping Estimates – Due to a recent surge in demand for firearms, shipping times for both FFL and Non-FFL orders are affected. Non-FFL orders may take up to 1 business day(s) to ship, while FFL orders may take up to 10 business days, due to greater processing demands. Due to high demand, there is a limit of 5 FFL items in a 30 day period.

4) RMA Requests – Given the above services, our Return Policy process may take up to 4 business days. To start, please complete and submit the contact form below or Click Here For Returns

5) Showroom – Visit us in person at our retail showroom. You can find us here Monday through Friday 10:00 AM to 7:00 PM Central Standard Time.

3219 South Sam Houston Parkway East, Ste 100

Houston, TX 77047

SPECIAL HOLIDAY HOURS:

Christmas Eve:

  • Customer Service: 8:00 am to 3:00 pm
  • Showroom Time: 10:00 am to 3:00 pm

New Year’s Eve

  • Customer Service: 8:00 am to 3:00 pm
  • Showroom Time: 10:00 am to 3:00 pm

Please note that we are closed on these holidays:

  1. Memorial Day
  2. 4th of July
  3. Labor Day
  4. Thanksgiving Day
  5. Christmas Day
  6. New Year's Day

If you have additional issues or concerns, please refer to the FAQ below or on our website. You can also send us an email to info@primaryarms.com, where we are doing our best to provide timely responses to all customer inquiries.

  • Send all Fax documents to 713.436-9194