CONTACT US


Over the last few months, our industry has seen a meteoric rise in customer interest and firearms purchases. Current events make a convincing case for personal protection, and as Americans look to defend themselves, we are adding and training new staff to help meet this growing demand. While we must apologize for current delays, we appreciate your patience and thank you for your continued support.

1) Email - Email us at info@primaryarms.com or using the form below. We'll need your name, email address, a quick message about what you want to discuss, and, if you've got one, an order number we can look up.

2) Phones - Call us at 713.344.9600. We're available Monday through Friday from 8:00 AM to 5:00 PM Central Standard Time. We love talking with other firearms enthusiasts, and we're happy to help.

3) Shipping Estimates – Standard Orders are shipping out in 1 business day. FFL Items will ship within 3 business days as long as we have the information for the transfer destination.

4) RMA Requests – To start, please complete and submit the contact form below or Click Here For Returns

5) Showroom – Visit us in person at our retail showroom. You can find us here Monday through Friday 10:00 AM to 7:00 PM Central Standard Time.

3219 South Sam Houston Parkway East, Ste 100

Houston, TX 77047

SPECIAL HOLIDAY HOURS:

Christmas Eve:

  • Customer Service: 8:00 am to 3:00 pm
  • Showroom Time: 10:00 am to 3:00 pm

New Year’s Eve

  • Customer Service: 8:00 am to 3:00 pm
  • Showroom Time: 10:00 am to 3:00 pm

Please note that we are closed on these holidays:

  1. Memorial Day
  2. 4th of July
  3. Labor Day
  4. Thanksgiving Day
  5. Christmas Day
  6. New Year's Day

If you have additional issues or concerns, please refer to the FAQ below or on our website. You can also send us an email to info@primaryarms.com, where we are doing our best to provide timely responses to all customer inquiries.

  • Send all Fax documents to 713.436-9194