CONTACT US
1) Email - Email us at info@primaryarms.com or using the form below. We'll need your name, email address, a quick message about what you want to discuss, and, if you've got one, an order number we can look up.
2) Phones - Call us at 713.344.9600. We're available Monday through Friday from 8:00 AM to 5:00 PM Central Standard Time. We love talking with other firearms enthusiasts, and we're happy to help.
3) Shipping Estimates – Standard orders are shipping out in 1 business day or less. FFL Items will ship within 5 business days as long as we have the information for the transfer destination.
4) RMA Requests – To start, please complete and submit the contact form below or Click Here For Returns
5) Showroom – Visit us in person at our retail showroom. You can find us here Monday through Friday 10:00 AM to 7:00 PM Central Standard Time.
3219 South Sam Houston Parkway East, Ste 100
Houston, TX 77047
SPECIAL HOLIDAY HOURS:
Christmas Eve:
- Customer Service: 8:00 am to 3:00 pm
- Showroom Time: 10:00 am to 3:00 pm
New Year’s Eve
- Customer Service: 8:00 am to 3:00 pm
- Showroom Time: 10:00 am to 3:00 pm
Please note that we are closed on these holidays:
- Memorial Day
- 4th of July
- Labor Day
- Thanksgiving Day
- Christmas Day
- New Year's Day
If you have additional issues or concerns, please refer to the FAQ below or on our website. You can also send us an email to info@primaryarms.com, where we are doing our best to provide timely responses to all customer inquiries.
- Send all Fax documents to 713.436-9194