Frequently Asked Questions

Brands excluded from sale include GLOCK Inc., JP Enterprises, Leupold, Seekins Precision, Sig Sauer, Vortex Optics, Nightforce Optics, Benchmade, and Elftmann.

These exclusions are made in compliance with their sales policies.

All orders ship from our facility in Houston, TX, and we do the best we can to pass the best rates we can achieve on to you. The exact cost of shipping will vary, depending on factors like order size or selected speed.

Once your order has shipped, we will send an email with tracking information to the email address associated with the order. If you did not receive your tracking number, please check your spam filter settings. For registered users, order information, including tracking information, can be found by logging in with your username and password and viewing your purchase history.

If you’d like to cancel an order, you can use the ‘Cancel Purchase’ button on your order details page. To access order details, log into your Primary Arms My account and select order from recent orders.

You may still see an authorization charge on your payment account. In most cases, this charge will be removed by the bank in 3-5 business days.

Note: Order cancellation must be initiated before the order begins fulfillment. Once your items are picked and packed, then button will disappear, and you will need to contact our customer service team for any further assistance.

Primary Arms is happy to exchange your sight if it is defective, but the issues you are describing are a common first impression and may indicate astigmatism.

If you have astigmatism, red dot sights may display several irregularities:

1. A cluster of dots or a blob. This could be dots overlapping or not. The size or orientation of the dots may vary, but they are usually blurry.

2. Starbursting. This can occur in tandem with clusters. The reticle may appear to be radiating or asymmetrical with various ‘arms’ in shapes or sizes. It can also appear fuzzy.

3. Abnormal shape. This can appear oval or as a line. It may also appear as a comma without a sharp tail.

4. Halo around the dot. This is prevalent among those who have had eye surgery or Lasik.

If you are uncertain about whether your sight is defective, look at the reticle through your rear iron sight. If you do not have a rear iron sight, you can replicate the test by punching a small hole in a piece of paper and holding it over the rear of your receiver rail.

Often, people will return a red dot sight thinking that it is defective, only to find that the replacement optic has the same visual irregularities. With that said, we want you to be happy with your purchase and we’re always here to help. Please call us if you have any further questions.

Simply, co-witness is the ability to see your iron sights through the optic’s sight window. Co-witness can be confusing, so we created this YouTube video to explain the two most common positions of the iron sights in the sight window: ‘absolute’ and ‘lower 1/3rd’ co-witness.

Yes, the front lens is canted by design. The lens angle helps reflect the emitter’s light back to the user as an aiming dot.

Click Here for detailed Information on all Primary Arms reticle designs. Click here for detailed information on the exclusive ACSS® reticle system.

Click here for detailed warranty information on all Primary Arms products.

Thank you for your interest in Primary Arms. Click here for information on our brand ambassador program.

Order Status

Over the last few months, our industry has seen a meteoric rise in customer interest and firearms purchases. Current events make a convincing case for personal protection, and as Americans look to defend themselves, we are adding and training new staff to help meet this growing demand. While we must apologize for current delays, we appreciate your patience and thank you for your continued support.

1) Emails – Email us at info@primaryarms.com or using the form below. We'll need your name, email address, a quick message about what you want to discuss, and, if you've got one, an order number we can look up.

2) Phones – Call us at 713.344.9600. We're available Monday through Friday from 8:00 AM to 5:00 PM Central Standard Time. We love talking with other firearms enthusiasts, and we're happy to help.

3) Shipping Estimates – Standard orders received before 3:30PM CST will ship out the same day. FFL Items will ship within 2 business days as long as we have the information for the transfer destination.

4) RMA Requests – Given the above services, our Return Policy process may take up to 4 business days. To start, please Click Here For Returns.

Once your order has shipped, we will send a confirmation email with tracking information to the email address associated with the order. If you did not receive your shipment confirmation number, please check your spam filter settings. Registered users can sign in with their username and password and view the status of their orders. Un-registered users can email info@primaryarms.com or call us at 713-344-9600.

Once your order has shipped, an email with your tracking number is sent to the email address associated with the order. If you did not receive your tracking number, please check your spam filter settings. For registered users, order information, including tracking, can be found by logging in with your username and password and viewing your purchase history.

Please call or e-mail customer service AS SOON AS POSSIBLE for any questions about changing or canceling your order. Understand that many orders are charged, packaged and shipped very quickly. Please see the contact us page to check our current business hours, holiday hours, and storefront hours. Outside of business hours, please email us at info@primaryarms.com and we will address changes promptly.

First, check that your order has shipped from Primary Arms and that the carrier’s tracking number shows that they have delivered it using the methods outlined above. Shipping times and reliability vary by carrier. We have found UPS and Fedex to have good tracking systems, while US Postal Service’s systems are less reliable.

If USPS shows delivered and you did not receive the package, then you will need to contact them at 800-275-8777 or we cannot file a claim. IMPORTANT: Ask to speak with the postmaster for your city directly; we have never seen an instance where anyone else cared enough or was empowered to help.

For UPS and Fedex: If your tracking has ceased to show movement on the package, and delivery has exceeded the expected delivery date by 2 business days for expedited services or 5 business days for ground services, then please give us a call or send us an email.

For USPS: If your tracking has ceased to show movement on the package, and delivery has exceeded the expected delivery date by 4 business days for Priority Mail and 7 business days for First Class Mail, then please call or send us an email and we will figure out a solution.

Call us immediately at 713-344-9600 or email us at info@primaryarms.com. We take this issue very seriously and want to get this fixed right away. Please let us know your order number and the missing item. See the contact us page for hours and days of operation.

My Account

Click the Register link at the top right side of our site and enter the required information and click “Create Account”. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Click the My Account link at the top right-hand side of our site, sign in, and click “Edit Account.” Select the categories you wish to edit and click “Update Account”. Afterwards you may log out or continue browsing our site.

Click the Login option at the top right corner of our site. Under the ‘Returning Customer’ box on the left, click ‘Forgot Password.’ A pop-up window link will ask for your email address and send an email to you with instructions on resetting your password.

If you feel that you have received the wrong product, please contact customer service at 713-344-9600 or email us at info@primaryarms.com within 72 hours of receiving the product.

In the rare instance a return is necessary the guidelines below will affect the return. All returned merchandise must have a Return Material Authorization number (RMA) issued by Primary Arms prior to return. Goods returned with an RMA must be in original condition and packaging and all contents and documentation must be present. Items returned without an RMA number will be returned at the shipper’s expense.

We will gladly accept return for refund any unopened and unused product. Simply return any new unused item back to us within 10 days from the date delivered. Shipping charges are not refundable. Once a scope is mounted it becomes used and is not eligible for refund, exchange or return. Placing a scope in rings constitutes mounting. For your protection, items must be returned shipping prepaid, insured for the full value and safely wrapped to prevent shipping damage.

Visit our Return Policy page to submit a return request and receive your RMA number.

Please see each individual item page for more information on the availability or restrictions of individual items. You will receive a shipment confirmation when your order has shipped, and tracking information within 24 hours of shipment.

We appreciate the interest of international parties. Primary Arms, LLC is not authorized for shipment or sale outside the United States. Please contact customer service if you are looking for more information on shipping to an APO/FPO.

Bonus Bucks

1. Keep your code confidential. They are only usable once and Primary Arms is not responsible for lost codes.

2. Bonus Bucks are not redeemable for cash.

3. If the item that generated the Bonus Bucks is returned then the Bonus Bucks value will be nullified. If the Bonus Bucks has been redeemed prior to a return of the item that generated the Bonus Bucks then the value of the bonus bucks will be deducted from the amount refunded or credited to the customer for the return.

Contact Us

Primary Arms

Customer Service
P: 713-344-9600
Mon - Fri 8am to 5pm CST
info@primaryarms.com

PA Optics

Customer Service
P: 713-344-9600
Mon - Fri 8am to 5pm CST
info@primaryarms.com

PA Wholesale

Customer Service
P: 713-570-1911
Mon - Fri 8am to 5pm CST
dealers@primaryarms.com

PA Government

Customer Service
P: 713-570-1905
Mon - Fri 8am to 5pm CST
email PA Government here