We want you to be happy with your purchase.
In order to ensure quick turn-around for your return, we ask you that obtain a Return Merchandise Authorization number (RMA) from us prior to returning the purchase.
Primary Arms is happy to accept returns on items that are new and unused with the original manufacturer’s packaging, or items that are defective, within 90 days of purchase.
In cases where an item is defective or the wrong item is received, Primary Arms is happy to pay for the return shipping. In cases where the customer decides they no longer want an item, the customer covers the return shipping.
Primary Arms Optics are covered by our 90-day Satisfaction Guarantee. Mount your scope, take it to the range and have a blast. If, within 90 days, you decide your Primary Arms branded optic will not work out for you, we’ll take it back for either a refund or store credit.
Due to safety considerations, ammunition is nonreturnable. All ammunition sales are final.
Any firearm purchased from Primary Arms can be returned to us,as long as it has not been picked up from the receiving FFL dealer. Once a firearm is transferred to you from the FFL dealer, we are no longer able to accept a return.
While the firearm is still in the possession of the FFL dealer, please inspect the firearm thoroughly to ensure that there are no visible defects. If you notice anything out of the ordinary, please contact us before picking up the firearm from your dealer. We can arrange to have it returned to us, and upon delivery and careful inspection of the firearm, we will provide you with your choice of either a replacement, if available, or a refund of the firearm.
To begin the return process please complete the form below. If you have any questions, please contact customer service at 713-344-9600.
Please see the contact us for more information on hours and days of operation.