Warranty & Return Info
Primary Arms Warranty
Beginning with products purchased on or after January 1, 2021, all Primary Arms branded optics, mounts and accessories are covered by a Limited Lifetime Warranty. You do not have to be the first owner or even prove you bought it from us. Manufacturer defects, materials and workmanship problems, and even normal wear and tear are covered. Open box, blemished, or refurbished items with a lifetime warranty enjoy the same warranty protection as their new counterparts. Where repair or replacement for these products is not possible, credit will be given towards a new Primary Arms product.
For a more in-depth look at the Primary Arms Warranty, please click here: PAO Warranty Page
RETURN POLICY
We want you to be happy with your purchase.
Primary Arms Optics are covered by our 90-day Satisfaction Guarantee. Mount your scope, take it to the range and have a blast. If, within 90 days, you decide your Primary Arms branded optic will not work out for you, we'll take it back for either a refund or store credit.
In order to ensure a quick and accurate turn-around for your return, we ask that you obtain a Return Merchandise Authorization number (RMA) from us prior to returning the purchase.
Primary Arms is happy to accept returns on items that are new and unused with the original manufacturer's packaging, or items that are defective, within 90 days of purchase.
In cases where an item is defective or the wrong item is received, Primary Arms is happy to pay for the return shipping. In cases where the customer decides they no longer want an item, the customer covers the return shipping.
Unfortunately, Primary Arms is unable to accept returns or exchanges for the following:
- Apparel items that have been worn, altered, or tags removed.
- Underwear (boxers, briefs, etc.) and face coverings (face masks, neck gaiters, earplugs and shemaghs). This is due to health code violations.
- All underwear sales are final. This includes all compression shorts/pants.
- Due to the nature of face masks, neck gaiters and shemaghs being worn on the face, we are not able to accept any returns on these items.
- Ammunition. Due to safety considerations, all ammunition sales are final.
- 80% Lower Receivers, Frames, and Kits.
- Chemicals, i.e. liquids. Due to regulations and safety considerations, primers, most liquids, and other Hazardous items are not returnable.
Footwear
- All shoes must be returned in the original box, which also cannot be used as the shipping box. You must place the shoes and the original box into another box to ship back to us. Any shoes shipped back with the original shoe box used as the shipping box, will not be accepted.
Firearms
We can accept returns for any firearm purchased from Primary Arms, provided it has not yet been transferred to you by Primary Arms or your receiving FFL dealer. Once the firearm has been transferred into your possession, we are no longer able to accept its return.
While the firearm is still in possession of the FFL dealer, please inspect the firearm thoroughly to ensure that there are no visible defects. If you notice anything out of the ordinary, please contact us before transferring the firearm. We can arrange to have it returned to us, and upon delivery and careful inspection of the firearm, we will provide you with your choice of either a replacement, if available, or a refund for the firearm.
To begin the return process, please click the button below. If you have any questions, please contact customer service at (713) 344-9600. Please see our contact us page for more information on hours and days of operation.