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Contact Us

1

Email

Email us at info@primaryarms.com. We'll need the following information:

  • Your name
  • Email address
  • A quick message about what you want to discuss
  • If you've got one, an order number we can look up
2

Phone

Call us at 713.344.9600

Available Monday through Friday from 8:00 AM to 7:00 PM Central Standard Time.

We love talking with other firearms enthusiasts, and we're happy to help.

3

Live Chat

Chat with us directly through the live chat window below.

Monday-Friday:8:00 AM - 7:00 PM CST
Saturday-Sunday:9:00 AM - 5:00 PM CST
4

RMA Requests

To start, please complete and submit a return request here: Click Here For Returns

5

Showroom

Visit us in person at our retail showroom:

Primary Arms Showroom

3219 South Sam Houston Parkway East, Ste 100
Houston, TX 77047

Regular Hours:

Monday-Thursday:10:00 AM - 6:00 PM CST
Friday:10:00 AM - 7:00 PM CST

Special store hours will be observed this week:

  • July 1–3: Open 9am–7pm
  • July 4: Closed for Independence Day
  • July 5 (Saturday): Open 10am–3pm
  • July 6 (Sunday): Closed
  • July 7–10: Open 9am–7pm

Holiday Closures:

We are closed on these holidays:

  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving Day
  • Christmas Day
  • New Year's Day

For more information about our showroom and storefront hours, please visit: In Store Pickup

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Additional Support

If you have additional issues or concerns, please refer to the FAQ Page on our website.

You can also send us an email at info@primaryarms.com.

Fax: 713.436-9194